Frequently Asked Questions (FAQ)

For initial registration, you only need your mobile number and email. However, for account verification and withdrawals, you'll need to submit identification documents. These include National ID (NID), passport, or driving license.

Additionally, utility bills or bank statements may be required for address verification. All documents must be clear and legible. The verification process is typically completed within 24-48 hours.

No, only one account per person is permitted on Milbe. Creating multiple accounts violates our Terms and Conditions and may result in suspension of all accounts. This may also lead to forfeiture of your deposited funds and winnings.

We use advanced technology to detect duplicate accounts. If you've accidentally created multiple accounts, contact our support team immediately.

Account verification is crucial for the security of both you and us. It ensures the account is yours and no one is using your identity fraudulently. It also helps prevent money laundering and fraud.

Verified accounts get higher withdrawal limits and faster payments. Also, without verification, you won't be able to withdraw your winnings. According to international regulations, all licensed betting sites must follow KYC (Know Your Customer) procedures.

We accept all popular payment methods in Bangladesh, including bKash, Nagad, Rocket, Upay, and other mobile banking services. You can also use bank transfers, credit cards, and debit cards.

We also accept cryptocurrency payments, including Bitcoin, Ethereum, and USDT. Minimum and maximum deposit limits may vary for each payment method. All transactions are secure and encrypted.

Deposits via mobile banking (bKash, Nagad, Rocket) are instant. Money is credited to your account as soon as you complete the payment. This typically takes 30 seconds to 2 minutes.

Bank transfer deposits may take 1-2 hours. Credit/debit card payments are typically completed in 5-10 minutes. If your deposit is delayed, contact our support team immediately and share the transaction ID.

The minimum deposit on Milbe is just BDT 100. This means you can start betting with a very small budget. It's especially suitable for new players trying online betting for the first time.

The maximum deposit limit depends on your verification status and payment method. For mobile banking, it's typically up to BDT 50,000, and for bank transfers, up to BDT 5,00,000. Higher limits are available for VIP members.

For verified accounts, withdrawals are typically processed within 15-30 minutes. Mobile banking withdrawals are the fastest and are completed within 15 minutes in most cases. This is the fastest withdrawal service in Bangladesh.

Bank transfer withdrawals may take 2-24 hours depending on the bank's processing time. First-time withdrawals may require additional verification which can take 24-48 hours. Regular players always get faster withdrawals.

Milbe doesn't charge any fees for withdrawals. You get the full amount you win. However, some payment providers may deduct their own charges, which depends on their policies.

Mobile banking services typically charge a small transaction fee that may be 0.5% to 1.5%. For bank transfers, your bank may apply their own charges. We recommend checking your payment provider's fee structure beforehand.

On Milbe, you can enjoy sports betting, live betting, casino games, live casino, slots, table games, and lottery. In sports, we cover 40+ types including cricket, football, tennis, and basketball.

In our live betting section, you can bet on ongoing matches and watch live streaming. The casino section has over a thousand games. Play with real dealers in the live casino and enjoy the real-time experience.

The minimum bet on Milbe starts at just BDT 10. This means you can start betting with very little money and enjoy your favorite sports. It's ideal for new players who want to start with a small budget.

Maximum bet amounts vary by game and event. For some premium events, you can bet up to lakhs of BDT. Special higher limits are available for VIP members. Each game's betting limits are clearly displayed in the game interface.

Live betting means you can place bets during an ongoing match. As the match progresses, odds keep changing. You can watch the game's momentum and decide when and where to bet. It's much more exciting and strategic.

In Milbe's live betting section, you can watch matches in HD quality and get real-time statistics. Odds update every few seconds. Using the cash-out feature, you can settle your bet before the match ends.

Money is automatically credited to your account as soon as you win a bet. For sports bets, results are settled and money is credited as soon as the match ends. This usually happens within 5-10 minutes after the match concludes.

Casino and slot game winnings are credited instantly to your account. For lotteries, results are announced after the draw is completed and money is credited thereafter. You can check your account balance and transaction history at any time.

On Milbe, we offer various types of bonuses including welcome bonus, deposit bonus, reload bonus, cashback, free bets, free spins, and loyalty rewards. New members can receive up to 100% bonus on their first deposit.

We regularly organize special promotions and tournaments with opportunities to win big prizes. VIP members get exclusive bonuses and higher cashback. Special offers available every week and month.

Most bonuses are automatically credited to your account. To get the welcome bonus, you just need to register and make your first deposit. Some bonuses may require a promo code, which needs to be applied at the time of deposit.

You can see all available bonuses by going to the "Promotions" section in your account dashboard. Read the terms and conditions carefully before activating any bonus. Don't forget to use bonuses before they expire.

Yes, every bonus has wagering requirements. This means you need to bet the bonus amount a certain number of times before you can withdraw. Typically, wagering requirements range from 10x to 30x.

For example, if you receive a BDT 1000 bonus and the wagering is 20x, you need to bet BDT 20,000. Wagering contribution may vary across different games. Slot games typically contribute 100%. You can always check your bonus status in the account section.

On Milbe, we offer weekly and monthly cashback. If you lose, you get back a percentage of your losses. Standard members receive 5-10% cashback, and VIP members get up to 15-25%.

Cashback is automatically credited to your account every Monday. It comes with direct withdrawal or low wagering requirements (typically 1x-5x). The cashback amount depends on your activity level and VIP status.

Milbe is completely safe and licensed. We use 256-bit SSL encryption, which provides bank-level security. All your personal information and financial transactions are fully encrypted and protected. We comply with international security standards.

Our servers are protected by firewalls and anti-DDoS protection. Regular security audits are conducted. We support Two-Factor Authentication (2FA) which adds an extra layer of security to your account. Your data is never shared with third parties.

If you forget your password, click the "Forgot Password?" link on the login page. Enter your registered email or mobile number, and you'll receive a reset link. Click this link to set a new password.

For security, the reset link is only valid for 30 minutes. After resetting your password, the old password will no longer work. Use a strong password with letters, numbers, and special characters. Never share your password with anyone.

Yes, your personal information is completely safe and confidential. We follow strict data protection policies and comply with GDPR standards. Your information is only used for account verification and service provision. It's never sold or shared for advertising or marketing purposes.

Our database is encrypted and only authorized personnel have limited access. We conduct regular security audits. You can view, update or delete your data at any time. Our complete privacy policy is available on the website.

To set up 2FA, go to your account settings and open the "Security" section. Click on "Enable Two-Factor Authentication". You can use either SMS OTP or the Google Authenticator app.

If using Google Authenticator, scan the QR code and enter the code shown in the app. From then on, you'll need a six-digit code along with your password when logging in. 2FA provides additional protection for your account against unauthorized access. We recommend everyone to enable 2FA.