Our Commitment
At milbe, protecting your privacy and personal information is our highest responsibility. This privacy policy explains in detail how we collect your information, why we collect it, how we use it, and how we keep it secure.
We comply with international data protection laws and GDPR (General Data Protection Regulation). Your personal information is used only for lawful purposes and with your consent. It is never sold to third parties or used unethically.
If you have any questions after reading this policy or want to know about your information, contact our Data Protection team. We operate with complete transparency.
Important information
By using the milbe platform, you agree to this Privacy Policy. We use your information only for legitimate business purposes and to fulfill legal obligations. You have complete control over your information.
Our data protection policy
Encryption
All your personal and financial information is protected with 256-bit SSL encryption.
Privacy
Your information is never sold to advertisers or third parties. Complete privacy guaranteed.
Legal Compliance
We comply with GDPR and international data protection laws and conduct regular audits.
Your Rights
You have full rights to view, correct, or delete your data at any time.
Secure servers
Your data is stored on secure cloud servers monitored 24/7.
Kept for limited time
Your information is retained only for as long as necessary, then securely deleted.
1. What Information We Collect
1.1 Personal Identification Information
We collect the following information for account registration and verification:
- Full name: As shown on your official documents
- Date of birth: For age verification (18+ mandatory)
- Email address: For communication and security
- Mobile number: For two-factor authentication and emergency contact
- Address: Your detailed residential address
- National ID card: For KYC verification
1.2 Financial Information
To process transactions, we collect:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (account number, bank name, branch)
- Transaction history and payment records
- Deposit and withdrawal details
1.3 Technical Information
To improve services and enhance security, we automatically collect:
- IP address and device ID
- Browser type and operating system
- Cookies and tracking data
- Login times and usage patterns
- Geolocation data (with your permission)
2. Why We Collect Information
Your information is used for the following legitimate purposes:
Account management: To create, verify, and maintain your account
Transaction Processing: To complete deposit, withdrawal, and betting transactions
Security and Fraud Prevention: To detect unauthorized access and suspicious activity
Customer support: To resolve your questions and issues
Legal obligations: To comply with AML (Anti-Money Laundering) and KYC regulations
Service improvement: To analyze and improve user experience
Contact: To notify you of important updates and promotional offers (with your consent)
3. Data Security Measures
3.1 Technical Security
We use industry-leading technology to keep your data secure:
- SSL/TLS Encryption: All data transmission is protected with 256-bit encryption
- Database Encryption: Stored data is kept in encrypted format
- Firewall protection: Block unauthorized access with advanced firewalls
- Regular security audits: System verification by third parties
- DDoS protection: Advanced systems to protect against cyber attacks
3.2 Operational security
- Only authorized personnel can access data
- All staff complete confidentiality agreements and training
- Access logs and activity are fully monitored
- Regular backups and disaster recovery plan
3.3 Your responsibilities
You must also help keep your account secure:
- Use a strong and unique password
- Never share login credentials with others
- Keep two-factor authentication enabled
- Report any suspicious activity to us immediately
4. Information Sharing and Disclosure
4.1 When We Share Information
We share your information only in very limited circumstances:
Information sharing scenarios
Payment processors
Only the financial information necessary to complete transactions
Legal authorities
To comply with court orders or legal obligations
Service providers
For hosting, customer support, and analytics services
Regulators
To demonstrate compliance with licensing authorities
4.2 What we never do
- Selling information to advertisers or marketing companies
- Share personal information with social media platforms
- Using information for promotional purposes without your consent
- Give third parties access to your data unless legally required
5. Cookies and Tracking Technologies
5.1 What Types of Cookies We Use
We use various types of cookies to improve your browsing experience:
- Essential cookies: Essential for operating the site effectively
- Performance cookies: To understand how users interact with the site
- Functional Cookies: To remember your preferences and settings
- Analytics cookies: To analyze site traffic and usage
5.2 Managing Cookies
You can control or delete cookies from your browser settings at any time. However, note that disabling cookies may prevent some site features from working properly. Visit our cookie settings page to save your cookie preferences.
6. Your Rights and Choices
6.1 Data subject rights
Under GDPR and data protection laws, you have the following rights:
- Right to access: To know what information we hold about you
- Right to rectification: Correct inaccurate information
- Right to erasure: Request deletion of your data
- Right to restriction: To restrict how your data is used
- Right to portability: To receive your data in machine-readable format
- Right to object: To object to certain types of processing
- Right to object to automated decisions: Against automated processing only
6.2 How to Exercise Your Rights
To exercise your data rights:
- Log in to your account and go to profile settings
- Or email our Data Protection team: privacy@milbe.biz
- We will process your request within 30 days
- Complex requests may take an additional 30 days
7. Data retention policy
7.1 How Long We Keep Your Information
We retain your data only for as long as necessary:
- Active account: As long as the account remains active
- Closed accounts: 5 years after closure (for legal obligations)
- Transaction Records: 7 years (per financial regulations)
- Marketing Data: Delete immediately after withdrawal of consent
- Cookie data: Maximum 12 months
7.2 Secure Data Deletion
Once the retention period expires, we securely and permanently delete your data so that it cannot be recovered. Data is also permanently removed from backup systems.
Data Protection Timeline
Collection
We collect only necessary information and obtain your consent. Data is collected with transparency and honesty.
Security
Your data receives maximum protection with encryption and advanced security. 24/7 monitoring system is active.
Usage
We use data only for lawful and legitimate purposes. We never use it unethically or sell it to third parties.
Delete
We permanently and securely delete data when no longer needed or at your request.
8. International Data Transfers
Milbe is an international platform and your data may be processed in various countries. However, we ensure that:
- All data transfers comply with GDPR and international law
- Data is only sent to countries with adequate protection laws
- Standard Contractual Clauses (SCCs) are used
- Data remains fully encrypted during transmission
9. Privacy of Children and Minors
Milbe is only for individuals aged 18 or over. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided information, we will immediately:
- Permanently close the account
- Delete all personal information
- Refund any transactions (if applicable)
- Notify the guardian
If you believe a minor has registered on our platform, please inform us immediately.
10. Privacy Policy Updates
We may update this privacy policy from time to time in line with new laws, technology, or business requirements. In the event of any changes:
- We will update the "Last Updated" date at the top of this page
- Send email and on-site notifications for significant changes
- We will give 30 days' notice before updates
- We will give you time to review and consent
Continued use of the platform after updates means you accept the new policy. If you disagree with the updates, you may close your account.
11. Contact and Complaints
11.1 Contact Us
For any questions or concerns about privacy or data protection:
Email: privacy@milbe.biz
Data Protection Officer: dpo@milbe.biz
Customer support: support@milbe.biz
Live Chat: Available 24/7 on site
Response time: Within 48 hours
11.2 Submit a Complaint
If you believe we have not handled your data properly, you can:
- First, file a complaint directly with us
- We will investigate and respond within 30 days
- If unresolved, you may file a complaint with your country's Data Protection Authority
- EU residents can contact their local supervisory authority
Our Commitment
Milbe gives the highest priority to your privacy and data security. We continuously update our systems and follow international best practices. Your trust is our most valuable asset and we are committed to protecting it at every step.
Frequently Asked Questions (FAQ)
Yes, completely safe. We use bank-grade 256-bit SSL encryption, multi-layer firewalls, and regular security audits. Your data is stored in encrypted format on secure cloud servers and only authorized staff have limited access.
No, absolutely not. We do not sell your personal information to advertisers, marketing companies, or any other third parties. We only share limited information with necessary partners to fulfill legal obligations or provide services.
Yes, at any time. You can request deletion of your data by emailing privacy@milbe.biz or through your account settings. We will permanently delete your data within 30 days. However, some transaction records may need to be retained for a specified period due to legal obligations.
You can block or delete cookies from your browser settings. Chrome, Firefox, Safari, and Edge all have options to manage cookies. However, note that disabling cookies may prevent some site features from working properly, such as login status or language preferences.
KYC (Know Your Customer) verification is mandatory under international law. It helps prevent fraud, combat money laundering, and keep your account secure. Once your identity is verified, it becomes easier to prevent unauthorized access and speeds up the withdrawal process.
While we maintain the highest security, if a data breach occurs we will notify you and the relevant authorities within 72 hours as required by law. We will immediately stop the breach, inform affected users of protective measures, and prevent such incidents from recurring.
Your privacy, our responsibility
Play safely at milbe, your data remains completely secure and confidential